![]() ![]() It contrasts the use of objective measurement of subtitle performance against the subjective quality metric more commonly used to measure broadcasting and telecommunications systems. ![]() User Research: the paper reviews previous published user research on various aspects of subtitles which have an impact on quality, both qualitative and quantitative. Surveys: the paper looks at previous surveys that have been published on subtitle quality and looks at how we can take this approach forward using the BBC’s audience research resources. ![]() This paper discusses work at BBC R&D in this context and how it may shape future improvements to subtitling This paper will take an overview of the roles of three different approaches to measurement surveys, user research and monitoring. One of the keys to making improvements to any service is the ability to measure these improvements. As a public service broadcaster the BBC strives to continually improve the quality of the services it provides to its audience. ![]()
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